Return and Refund Policy for ICUeducation.com

Last updated: August 21, 2024

Thank you for shopping at ICUeducation.com

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Critical Care Education Foundation, Unit-F, Gemini Park, V. N. Purav Marg, Mankhurd, Mumbai-400088.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to ICUeducation.com, accessible from https://www.icueducation.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: office@ccef.in

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you recived it, and in the original packaging. Certain items, such as digital products or subscriptions or downloadable content, are not eligible for returns.

Return Process
  • Contact our office within 30 days of receiving your item to initiate a return office@ccef.in
  • Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
  • Please include your receipt or proof of purchase with the returned item.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale or discounted cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

The decision of Critical Care Education Foundation will be final in case of any discrepancy or conflict.

Returning Goods

As products are subscriptions and not physical goods, this is not applicable

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: office@ccef.in